May I export individual documents as PDF or Word files?
Yes. Users have the ability to export individual documents or entire manuals in PDF and MS Word formats, depending on how the site is customized.
Is it possible to print documents from the online resource?
Yes. There is a print feature in addition to the ability to create Word and PDF versions of electronic contents.
Will users be required to login with a username and password?
Most components and features of the system, including policy content, are available without a username and password. For individuals requiring access to additional components, e.g., editing, collaboration, or secured content, login credentials will be provided.
Is the online site available at all times?
MicroScribe Publishing, Inc. provides 24/7 access to their hosted resources and has in place several procedures to ensure the availability of the service.
What if we have technical questions or problems accessing our site?
Our sites are designed to be user-friendly, requiring little training and presented in a simple web-based interface. With that said, a quick-help infographic is accessible from any screen within the service. For technical issues, if MicroScribe staff are required to troubleshoot, we will work quickly to resolve the situation.
Can we link to a specific online document from our website or elsewhere?
Yes. Your online manual allows users to obtain the URL for a specific document with one easy click. You can then include the link in an email or add a notice on your website that links directly to the given document.
What web browsers may be used to access the online service?
Your online manual is accessible using current versions of common web browsers like Chrome, Firefox, Edge, and Safari.
Is the online manual accessible using a mobile device?
Yes. MicroScribe provides this service as a web-based application that is device independent.
In what format may users submit content updates for publication?
MicroScribe’s preference is to receive updates in MS Word format, however, we are usually able to work with most file types. If we receive a document we are unable to work with, we will report that to the customer and discuss solutions.
Does the service allow users to search keywords?
All content in the online board policy manual is indexed providing a superior search capability. In addition, searches are executed in seconds and results displayed in multiple formats to accommodate user preference. Search terms are highlighted within search results and an analysis of search terms is provided with each search. Finally, alternate word forms are automatically searched and suggested search terms based on terms found only in the board policy manual further facilitate user searches.
What will my organization’s IT staff have to do?
MicroScribe hosts each site on its secure cloud-based servers. All editing, file management, and document manipulation is handled by MicroScribe editors and technologists. This means that no state IT effort or resources are required beyond adding your site’s URL to your organization’s web site.
Is your service web-accessible?
Yes. MicroScribe has taken a number of steps to ensure our online platform complies with widely-accepted accessibility standards and passes online accessibility validation measures with no errors. In addition, we have consulted with accessibility experts to ensure our work meets their standards.
MicroScribe also makes available our Voluntary Product Accessibility Template (VPAT), a self-disclosing document that evaluates how accessible a product is according to Section 508 Standards.
How much does the service cost?
Because MicroScribe customizes our services to meet your needs, costs vary depending on each site’s configuration. We have a long-standing reputation for providing the solution you need without weighing down the service with unnecessary extras that drive up costs. You’ll find our pricing to be quite competitive and can expect a great value using our services.
Do you provide reports about usage?
Yes. We track and report usage data upon request; including: how often the site is accessed, how frequently it’s searched and the top search terms, as well as browser and platform information.
