First you must subscribe to the service that you want to access.

Secondly, in order to access our system, you must be using a browser version 4.x or above (Microsoft Explorer or Netscape).

If after entering your user name and password you get the message "No Customer Record" then you have entered your user name and/or your password incorrectly. Verify your user name and password and carefully re-enter them. If you still get the same error response please contact the provider of your User Name and Password.

If after entering your user name and password you get the message "Customer Record Suspended" your account has been disabled for administrative reasons. To have your account reactivated please contact the provider of your User Name and Password.

If you appear to have logged on successfully but are suddenly returned to the Log In page your browser may not be set up properly. Your browser must be setup to allow "cookies" and "java". These features can be enabled in your browser settings. If you do not know how to make these changes please contact your IT representative or a colleague familiar with these browser settings.

You may be returned to the Log In page unexpectantly during the Log-In process or during your user session as a result of having a "non-static IP address". Secure servers use IP addresses to verify that users are properly authorized to log-in and access the site. If your system uses a range of variable IP addresses that may change during the course of your on-line session, you may be prematurely disconnected when our system detects a different IP address. To Log-In and remain Logged In you must have an IP address that is fixed, at least for the duration of your user session. If your IP address is not static and is changing as a result of using a Proxy Server please advise your IT representative or Internet Service Provider that you must have a static IP address for a minimum duration of the current session.

If you continue to have a problem logging in, go to http://policy.microscribepub.com/check.htm -- AFTER your failed login attempt. This will result in a display of data about your access configuration. Please save this info and email it to support@microscribepub.com.

If you wish to subscribe to a North Carolina School Board Association document please contact Laura Hegyi